Refund policy
1.We operate as an online marketplace/dropshipping platform.
Some products may be fulfilled by third-party sellers or logistics partners.
Product quality, warranty, and shipping timelines may vary by supplier
However, we remain responsible for customer support and grievance resolution
2. Category-Specific Return Rules
đź‘• Fashion (Clothing, Footwear, Accessories)
Return allowed within 7 days
Must be:
Unused, unwashed
With tags intact
Non-returnable:
Innerwear, lingerie, socks (hygiene reasons)
👉 Size issues are eligible for return, but ₹100 reverse pickup fee applies (if not our fault)
📱 Electronics & Gadgets
Only replacement allowed (no direct refund unless unavailable)
Return window: 7 days
Mandatory:
Unboxing video required for damaged/defective claims
Not eligible for return if:
Physically damaged after delivery
Used improperly
Warranty (if applicable) is handled by manufacturer/supplier
🍔 Food & Perishable Items (If Applicable)
No returns allowed (as per safety regulations)
Refund/replacement only if:
Product is damaged/spoiled on arrival
Wrong item delivered
👉 Complaint must be raised within 24 hours with photo/video proof
📦 Dropshipping Products (General Rule)
Delivery timelines may vary (5–15+ days depending on supplier)
Returns may require self-shipping in some cases
Refunds processed only after:
Product is received by supplier
Quality check is completed
3. Return Conditions (All Categories)
To be eligible:
Item must be unused and in original condition
Must include original packaging, invoice, and accessories
Return request must include:
Order ID
Reason
Photo/video proof (mandatory for defects)
4. Non-Returnable Items (Strict)
Perishable goods
Personal hygiene products
Customized or made-to-order items
Gift cards & digital products
Items marked “Final Sale”
5. Reverse Pickup & Shipping
Reverse pickup fee: â‚ą100 (if return not due to our fault)
Free return pickup only if:
Wrong item delivered
Damaged/defective product
Self-ship returns:
Use reliable courier
Share tracking details at helpmecontactus0@gmail.com
6. Refund Policy
Eligibility
Refunds are allowed only if:
Product is defective/damaged
Wrong product delivered
Replacement not available
Processing
Refund to original payment method
Time: 3–5 business days after approval
Deductions
Shipping & COD charges non-refundable
Return shipping may be deducted (if applicable)
7. Cancellation Policy
Orders can be canceled within 12 hours of placing
Cannot cancel after shipment
8. Inspection & Fraud Prevention
All returns undergo strict quality checks
We reserve the right to:
Reject used/damaged returns
Deny repeated misuse of return policy
⚠️ Fraudulent claims (fake defects, wrong returns) may lead to:
Account suspension
Legal action if necessary
9. Consumer Rights
This Policy does not override your rights under the Consumer Protection Act, 2019.
10. Grievance Redressal
Grievance Officer: Usha
Email: helpmecontactus0@gmail.com
Response within 48 hours
Resolution within 10 days
11. Limitation of Liability
We are not liable for:
Delays caused by courier/suppliers
Minor color/size variations
Maximum liability is limited to order value
12. Jurisdiction
All disputes shall be subject to courts in Kolkata High court.
13. Security Notice
We NEVER ask for:
OTP
Card details
CVV
Do not share this with anyone.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.Â
Return on COD is not availableÂ
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at helpmecontactus0@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at helpmecontactus0@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Â
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at helpmecontactus0@gmail.com.